Clinton McCraig Privacy Policy

1. Introduction

Clinton McCraig Ltd we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you engage our private investigation and surveillance services. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read the following carefully to understand our practices regarding your personal data and how we treat it.

2. Data Controller

For the purpose of data protection laws, Clinton McCraig Ltd located at Summit House 4-5 Mitchell Street, Edinburgh, United Kingdom EH6 7BD, is the data controller responsible for your personal data.

3. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, telephone number, email address, date of birth, and other contact details.

Special Categories of Personal Data: Sensitive personal data such as criminal convictions, health data, or information relating to legal matters (only when necessary and where lawful).

Surveillance Data: Audio, video, photographic images, and other surveillance data as required to fulfill our services.

Financial Information: Bank details or payment information necessary for processing transactions.

Correspondence: Any information you provide in your communications with us, including emails, letters, and phone calls.

4. How We Use Your Data

We use your data in the following ways:

Service Delivery: To carry out private investigations and surveillance services as requested by you or in relation to legal matters.

Communication: To contact you regarding the progress of the investigation, answer inquiries, and manage your account.

Legal Compliance: To comply with our legal obligations or cooperate with law enforcement where required.

Record Keeping: For internal purposes, including maintaining accurate records of investigations and surveillance.

5. Legal Basis for Processing

We process personal data under the following legal bases:

Contractual Necessity: To fulfill our contractual obligations when you engage our services.

Legitimate Interests: For the purpose of conducting investigations and surveillance, ensuring our business operations run smoothly, and protecting our legal rights.

Consent: Where required, we may ask for your explicit consent to process certain sensitive data.

Legal Obligation: To comply with any applicable legal requirements.

6. How We Protect Your Data

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, access controls, and staff training on data protection.

7. Data Sharing and Disclosure

We do not share your personal data with third parties, except in the following circumstances:

Legal Requirements: When disclosure is required by law or necessary to cooperate with law enforcement or regulatory bodies.

Service Providers: With third-party service providers who assist us in delivering our services, such as IT or financial services, under strict confidentiality agreements.

Client Requests: When acting on your behalf and with your consent, data may be shared with other parties relevant to the investigation, such as legal representatives.

8. International Transfers

We do not transfer your personal data outside the United Kingdom or the European Economic Area (EEA). If it becomes necessary to transfer your data internationally, we will ensure that it is protected in accordance with UK data protection laws.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. The retention period for surveillance data, investigative reports, and other related information will depend on the nature of the case but will be in line with legal obligations.

10. Your Data Protection Rights

You have the following rights under data protection laws:

Access: You have the right to request access to the personal data we hold about you.

Rectification: You can request corrections to any incomplete or inaccurate data.

Erasure: You can request that we delete your personal data under certain circumstances (right to be forgotten).

Restriction: You can ask us to limit the processing of your data in certain situations.

Objection: You have the right to object to the processing of your data in some cases.

Data Portability: You can request that we transfer your personal data to another organization or directly to you.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. A separate Cookie Policy will provide details on what cookies we use, their purposes, and how you can control them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Any changes will be posted on our website, and where appropriate, we will notify you via email.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Clinton McCraig Ltd

Summit House

4-5 Mitchell Street

Edinburgh

United Kingdom, EH6 7BD

Telephone: 0131 3589525

Email: info@clinton-mccraig.co.uk